About Us
Top Owners Corporation Solutions("TOCS") is one Melbourne based Strata management company. The growth in our business is inseparable from the high-quality and sustainable services we provide to our owners, making us a trusted and relied-upon Owners Corporation management company.
Among the various Owners Corporations we manage, the vast majority have been taken over from major Owners Corporation management companies in the state of Victoria.
Throughout the process of our company's growth, we have never invested in marketing; our business expansion has been fuelled by our longstanding reputation for excellence. In the majority of our growing portfolio, it is the recommendations from our existing owners that serve as the driving force. Operating on this word-of-mouth model, our company incurs zero marketing expenses. Meanwhile, our managers are deeply involved, personally handling every matter, big or small, in a timely manner. Additionally, our managers conduct bi-weekly inspections of the owners corporation they managed.
Differing from larger other companies, where a simple client request can take up to weeks to pass through various levels from front desk to operational managers, supervisors, and assistants before reaching the dedicated manager, our streamlined team structure minimizes operational costs. This efficiency is most evident in our fee structure. We aim to provide maximum service for minimum cost, with no convoluted miscellaneous charges or hidden extra hourly fees in our pricing system. Moreover, even the contract rates we offer will remain unchanged throughout the management term.
Our guarantee
Responding enquiries within same business day
Transparent relationship
Fixed management fees within contract period
Our Services
After hours emergency repairs (7/24)
Common Area Maintenance
Contractor Management
Reports Management
Correspondences for Owners Corporation
Issuing Owners Corporation Certificates
Convening meetings (IGM, AGM and SGM)
Managing voting and ballots
Managing Surveys from lot owners/residents
Managing all the records related to Owners Corporation
Ensure the registered Owners Corporation rules are observed
Our CFO has more than 10 years’ experience in Big Four accounting firm, leading a highly experiencedOC accounting team
We will implement and review efficient accounting procedures for levies collection, spending and budgeting
We will make sure to keep the Owners Corporations maintaining healthy financial position
We will generate full financial report, and ad-hoc reports for lot owners each year
We conduct affairs of the Owners Corporation in accordance with the legislative requirements under the Owners Corporation Act 2006, Sub-division Act 1988, OH&S and regulations to each Act.
We provide general legislative advice and assistance to the Owners Corporation.
As part of our signature service, TOCS offers Developer Assist– a specialised offer bringing developers and owners together around common goals, for the best possible management of common property.
Here’s how our unique four-step Developer Assist program works:
1. Marketing Stage Assistance
According to the project’s plan of subdivision, waste management plan and all the building related drawings. Our professionals will provide general advice and review the lot liabilities and entitlements to prepare the Owners Corporation budget for sales proposals. Additionally, our specialist team can provide our rental guarantee service to all developers.
2. Pre-Construction Assistance
Prior to the commencement of construction, we will review the projects plans and drawings to give general advise on the necessary equipment to meet the Owners Corporation needs, such as the best location for the installation of security cameras, the design of the rubbish/waste disposal system and the positioning of power points required in common areas.
3. In-Construction Assistance
During the construction, we will review various quotes in line with the initial budget to ensure everything is proceeding along forecasted costs. In the event of any significant changes, we will initiate a meeting with developers to give general advise on alternative solutions and possibilities.
4. Settlement Assistance
TOCS also can provide the settlement assistance to all developers that are beyond compare. Our specialised settlement team strictly follow up the operations manual to conduct the essential work required before, during and after settlement of properties, such as professional building and defects inspections, and communications between purchaser and the developers legal representative.
We are even optimise the process of owners either moving to or renting out their properties. We will ensure the entire settlement runs smoothly at every step, significantly enhancing the developer’s working efficiency.
Most importantly, TOCS will only charge a minor fee for our settlement services – or provide them FREE, depending on the size of your project.
Quick Online Tools
Management Proposal
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Request for keys
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Maintenance request
Please use the online form for Maintenance Requests.
Emergency services
For urgent requests please call 1300 238 993
Document request
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Update owners details
Click here to update property owners’ details.
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